Use cases

Choose the first use case
by proof, not ambition.

Start where your organisation can prove a measurable business outcome while keeping information, permissions, operations and decisions under control.

Start with one outcome you can verify. Retain the approved business foundation for what comes next.

Step one
Applicable context
Step two
Verified authority
Step three
Governed work
Step four
Evidence
One governed foundation

Different work. The same operational discipline.

Enterprise Knowledge establishes what applies. Operational Trust establishes who may proceed. A Role Assistant supports the work. Evidence Fabrix records what happened and what result followed.

Each example is a representative application pattern—not a preconfigured solution or a promised customer result. The organisation defines the information, rules, authority, operations, measures and validation requirements.

AI has no authority of its own. It acts only on behalf of an identified person, within their existing authority and access, and only as a validated, approved version.

Start with familiar work

Work your organisation already understands.

Turn meetings into accountable work
Reduce the gap between what people agree in a meeting and what the organisation actually completes.
Read the use case
Prepare proposals from approved business context
Prepare proposals more efficiently while preserving commercial judgement, confidentiality and approval authority.
Read the use case
Business outcome 01

Turn meetings into accountable work

Reduce the gap between what people agree in a meeting and what the organisation actually completes.

Enterprise Knowledge

Connects the meeting to the relevant customer, project, commitments and approved business definitions.

Operational Trust

Limits access and verifies who may confirm decisions, accept responsibilities or initiate follow-up work.

Role Assistant

Prepares a review-ready summary, identifies decisions and actions, and proposes permitted follow-up operations.

Evidence Fabrix

Records confirmed decisions, owners, deadlines, approved follow-up and subsequent completion.

Human authority
Participants confirm material decisions, responsibilities and deadlines. An unreviewed transcript or summary does not become operational truth.
Existing-system boundary
The meeting platform remains responsible for recording or transcription. A designated project, customer or work-management system—not the transcript store—remains authoritative for confirmed actions and completion.
Required result before release
Define the confirmed follow-up record and the authoritative system used to verify that agreed actions have owners, deadlines and completion status.
Primary value category
Human work
Supporting measures
Time from meeting to confirmed follow-up; preparation time; overdue-action rate.
Reuse
Reuses approved customer or project definitions where available. Adds meeting, decision and commitment definitions that can support project reviews, account management or operational reporting. Every later use case still requires validation and approval.

Know what was agreed. Prove whether it became accountable work.

Business outcome 02

Prepare proposals from approved business context

Prepare proposals more efficiently while preserving commercial judgement, confidentiality and approval authority.

Enterprise Knowledge

Connects the customer objective, opportunity, approved offerings, references, pricing rules and required source material.

Operational Trust

Verifies who may access confidential information, prepare content, approve exceptions and release the proposal.

Role Assistant

Assembles permitted context, prepares a review-ready package and identifies missing information, assumptions and approvals.

Evidence Fabrix

Records sources, rule versions, reviews, approvals, the released result and agreed commercial measure.

Human authority
The proposal owner makes commercial judgements, approves the content and controls what is released. System changes or release operations follow the approved authority and review path.
Existing-system boundary
Source repositories remain authoritative for offerings, references and pricing rules. The commercial system remains authoritative for the released proposal and its result.
Required result before release
Define the approved proposal result and the authoritative commercial record used to verify its review, release and outcome.
Primary value category
Revenue
Supporting measures
Preparation and approval cycle time; missing-input or rework rate; required-review completion.
Reuse
Reuses approved customer, offering and commercial-authority definitions. Adds a proposal authority and approval model that can support renewals, account planning or delivery preparation. Every later use case still requires validation and approval.

Prepare from approved context. Keep commercial authority with people.

Expand the scope

From individual work to operational decisions.

See workload, commitments and delivery risk
Give managers a more reliable view of priorities, commitments, blockers and delivery risk.
Read the use case
Identify customer risk before renewal
Identify material account risk early enough for authorised people to decide and complete an appropriate response.
Read the use case
Business outcome 03

See workload, commitments and delivery risk

Give managers a more reliable view of priorities, commitments, blockers and delivery risk.

Enterprise Knowledge

Relates permitted project, commitment, deadline, dependency and capacity information to the management context.

Operational Trust

Restricts sensitive employee and customer information and verifies who may review, reprioritise or reassign work.

Role Assistant

Identifies conflicting commitments and delivery risks and prepares recommendations and permitted follow-up work.

Evidence Fabrix

Records supporting context, the management decision, approved corrective actions and resulting delivery outcome.

Human authority
Managers decide priorities, reassign work and resolve exceptions. AI supports the decision; it does not become the authority over people, capacity or delivery commitments.
Existing-system boundary
Project, work-management and capacity systems remain authoritative for commitments, assignments and status. AI Fabrix does not create a separate source of truth for people or delivery.
Required result before release
Define the approved corrective action and authoritative delivery record used to verify whether the identified risk was addressed.
Primary value category
Risk reduction
Supporting measures
Time from detectable blocker to management review; overdue or conflicting commitments; review-preparation time.
Reuse
Reuses approved project and responsibility definitions. Adds commitment, dependency and management-authority definitions for capacity planning, portfolio reviews and delivery governance. Every later use case still requires validation and approval.

Move from fragmented status reporting to verifiable delivery decisions.

Business outcome 04

Identify customer risk before renewal

Identify material account risk early enough for authorised people to decide and complete an appropriate response.

Enterprise Knowledge

Connects the customer, agreement, account history, service experience, commercial obligations and relevant risk signals.

Operational Trust

Applies account-level permissions and verifies who may review, decide the response or approve a commercial action.

Role Assistant

Prepares a governed risk assessment, separates facts from missing context or assumptions, and proposes permitted next steps.

Evidence Fabrix

Records supporting signals, authority checks, the approved response, completed actions and system-of-record result.

Human authority
Account owners assess the situation and approve material commercial decisions or exceptions. A risk signal does not become a decision without the required human authority.
Existing-system boundary
Customer, service and commercial systems remain authoritative for account facts, completed mitigation actions and renewal results.
Required result before release
Define the approved account response and authoritative customer or commercial record used to verify its completion and renewal outcome.
Primary value category
Revenue
Supporting measures
How early material risk is identified; mitigation-action completion; renewal-cycle time.
Reuse
Reuses approved customer and authority definitions from the renewal solution. Adds validated risk-signal and response definitions for later account planning. Every later use case still requires validation and approval.

Identify risk early. Prove whether the approved response changed the outcome.

Preserve authority

Regulated work under human authority.

Prepare permit cases for human decision
Improve completeness, consistency and traceability of case preparation while preserving the official’s decision authority.
Read the use case
Turn policy changes into controlled operational guidance
Identify and complete operational changes required by an authoritative policy or legislative change.
Read the use case
Business outcome 05

Prepare permit cases for human decision

Improve completeness, consistency and traceability of case preparation while preserving the official’s decision authority.

Enterprise Knowledge

Connects the case to legislation, binding policy, guidance, supporting records and prior decisions while preserving their different authority.

Operational Trust

Verifies which case information the official may access and which review or preparation operations are permitted.

Role Assistant

Organises permitted case material, identifies missing information and prepares the case for official review.

Evidence Fabrix

Records authoritative sources, gaps, preparation steps, human review and the decision in the system of record.

Human authority
An authorised official interprets requirements, resolves exceptions and makes the decision. AI does not approve, reject or otherwise determine the permit.
Existing-system boundary
Authoritative legal and policy sources remain responsible for requirements. The designated case or permit register remains authoritative for the official decision and case status.
Required result before release
Define the prepared-case completeness result and authoritative case record used to verify official review, missing information and the final decision.
Primary value category
Compliance improvement
Supporting measures
Preparation time; requests for missing information; processing or waiting time.
Reuse
Reuses approved authority and source-classification definitions where applicable. Adds case-stage, requirement and official-decision definitions for other regulated casework, subject to its own controls. Every later use case still requires validation and approval.

Improve case preparation. Keep public authority with the official.

Business outcome 06

Turn policy changes into controlled operational guidance

Identify and complete operational changes required by an authoritative policy or legislative change.

Enterprise Knowledge

Distinguishes authoritative change from commentary and guidance and relates it to affected procedures, services and responsibilities.

Operational Trust

Verifies who may interpret the change, approve guidance and authorise updates to operational material.

Role Assistant

Prepares an impact assessment, identifies potentially affected operations and proposes source-linked updates and follow-up work.

Evidence Fabrix

Records the source and version, assessed impacts, approved interpretation, authorised updates and completed actions.

Human authority
Legal, policy and operational owners confirm the interpretation, approve changes and decide implementation. Proposed guidance does not become effective merely because AI generated it.
Existing-system boundary
Authoritative policy or legislative sources remain responsible for the change. Controlled policy, procedure or work-management records remain authoritative for approved guidance and completed implementation.
Required result before release
Define the approved operational update and authoritative controlled record used to verify implementation of the change.
Primary value category
Compliance improvement
Supporting measures
Time to approved impact assessment; coverage of affected procedures; unresolved implementation gaps.
Reuse
Reuses approved source-classification and organisational-authority definitions. Adds an approved interpretation and updated business definitions for later Role Assistants only after validation. Every later use case still requires validation and approval.

Measure how an authoritative change becomes controlled operational action.

Measure completed work — not AI activity

Agree how value will be verified.

Human work
Revenue
Cost reduction
Risk reduction
Quality improvement
Compliance improvement
Customer experience
Business outcome

Before release, the business owner defines the value category, measure, baseline where applicable, verification method and authoritative result source. Evidence Fabrix records the facts required to evaluate the completed work.

Evidence supports evaluation. It does not manufacture an ROI claim.

What makes a strong first use case

Prove the complete path. Then strengthen what follows.

The purpose is not merely to show that AI can produce an answer.

It is to determine whether AI can participate safely in real work and produce a result the organisation can verify.

A business outcome executives and operational owners already understand
A named owner and identifiable decision or approval authority
Accessible information and identifiable authoritative sources
Rules, permissions and operations that can be validated
A result that remains authoritative in an existing system of record
An agreed value category, measure and verification method
A result observable within the proof period
Definitions or authority reusable by a later use case
Outcome
Applicable context
Verified authority
Validated Role Assistant
Governed work
System-of-record result
Evidence

Avoid a first use case when

No authoritative result source can be identified
Decision or approval authority is unresolved
Required information cannot be accessed with appropriate permissions
The result cannot be observed within the proof period

Start with work you can prove. Scale verified value.

AI models and interfaces can change. The governed business capability remains in your Azure tenant.